The initiative is divided into three distinct steps aimed at different groups in order to help different age groups with different needs and requirements:

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1. A service for Italian international students who for professional /personal reasons have remained in Canada and need emotional and psychological support and to be able to request support to better complete their courses and receive effective study strategies from professors / graduate students

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2. From this group, creating a service aimed mainly at the elderly to give them emotional support and make them feel less lonely, through a hotline/ direct telephone line where volunteers can answer any question

and where psychologists or undergraduate students in clinical psychology can provide useful indications or references on emotional/mental stress issues, following government / province regulatory rules, or simply give the opportunity to converse with someone.

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3. Home delivery of basic necessities from food to medicines for those who have difficulties through the help of volunteers and possibly establishing a relationship with small local businesses interested in participating.

a. Example: partnering with local Italian stores to create small care baskets for isolated elderly individuals.